Surron Storm Bee Maintenance and Troubleshooting

Surron Storm Bee Maintenance and Troubleshooting

 Keep your Surron Storm Bee performing at it's peak with regular servicing and maintenance. See below for our ultimate guide including the maintenance schedule, error codes and troubleshooting tips for your Surron Storm Bee Electric Dirt Bike.

SURRON STORM BEE MAINTENANCE SCHEDULE

ITEM

EVERY RIDE

EVERY 100KM

EVERY 500KM

EVERY 2,000KM

EVERY 5,000KM

EVERY 10,000KM / 12 MONTHS

TYRE PRESSURE / WEAR

INSPECT

BRAKE PADS

INSPECT

INSPECT

INSPECT

INSPECT / REPLACE

INSPECT / REPLACE

CHAIN

INSPECT

INSPECT / LUBRICATE

INSPECT / LUBRICATE

INSPECT / REPLACE

INSPECT / REPLACE

BATTERY PACK VOLTAGE

INSPECT

DASHBOARD WARNING CODE

INSPECT

REDUCTION GEARBOX LUBRICATION

INSPECT

INSPECT

INSPECT / REPLACE

FORK / SHOCK OIL

INSPECT

INSPECT

INSPECT / MAINTENANCE

BRAKE FLUID

INSPECT

INSPECT

INSPECT / REPLACE

COOLANT

INSPECT

MAINTENANCE EVERY 3,000KM

REPLACE

ALL BEARINGS

INSPECT

INSPECT

INSPECT

INSPECT / REPLACE

ALL LIGHTS

INSPECT

WHEEL SPOKES

INSPECT

ADJUST

ADJUST

ADJUST

  • BRAKE FLUID - DOT4
  • REDUCTION GEARBOX OIL - 85W-90 - 300ML
  • COOLANT - ETHYLENE GLYCOL - 160ML 

 SURRON STORM BEE ERROR CODES

CODE

ERROR DESCRIPTION

SOLUTION

ER-000

Dashboard communication error

Check dashboard wiring connections

ER-003

Over discharge protection (level 2)

Bike has entered Low Power Mode, check if the motor is in locked rotor condition.

ER-004

REGEN overcurrent protection (level 2)

Lower the REGEN setting level

ER-008

Battery discharge relay over temperature protection (level 2)

Stop using the bike and contact your authorized dealer

ER-010

Battery charge relay over temperature protection (level 2)

Stop charging and contact your authorized dealer

ER-011

Startup self-test over temperature protection (level 1)

Turn OFF the key switch and back to ON again

ER-013

Battery cell temperature unbalanced protection (level 2)

Stop using the bike and contact your authorized dealer

ER-015

Battery pack insulation protection (level 2)

Stop using the bike and contact your authorized dealer

ER-017

Battery cell volume unbalanced protection (level 2)

Stop using the bike and contact your authorized dealer

ER-019

Battery cell low voltage protection (level 3)

Charge the battery pack

ER-022

Over discharge protection (level 3)

Stop using the bike and contact your authorized dealer

ER-024

Battery cell discharge over temperature protection (level 3)

Stop using the bike and wait until the temperature is back within operational range(-20°C to 65°C)

ER-025

Battery cell discharge low temperature protection (level 3)

Stop using the bike and wait until the temperature is back within operational range(-20°C to 65°C)

ER-030

BMS board #1 error

Contact your authorized dealer

ER-031

BMS board #2 error

Contact your authorized dealer

ER-037

Battery hall sensor error

Contact your authorized dealer

ER-038

Battery voltage sensor error

Contact your authorized dealer

ER-040

All battery temperature sensor error

Contact your authorized dealer

ER-041

Startup self-test temperature sensor error

Contact your authorized dealer

ER-042

Relay temperature sensor error

Contact your authorized dealer

ER-043

Battery discharge relay error

Contact your authorized dealer

ER-044

Battery charge relay error

Contact your authorized dealer

ER-100

MCU electron tube error

Contact your authorized dealer

ER-101

MCU over current protection (level 1)

Bike has entered Low Power Mode

ER-104

Motor hall sensor error 

Contact your authorized dealer

AL-105

Motor locked rotor error

Check if motor or motor reducer is in locked rotor condition

ER-106

MCU sampling error

Contact your authorized dealer

ER-107

MCU over temperature protection (level 2)

Bike has  entered Low Power Mode

ER-108

Motor over temperature protection (level 2)

Bike has entered Low Power Mode

ER-109

MCU power failure protection

Check key switch and fuse 

ER-110

Battery pack low voltage protection (level 3)

Charge the battery pack

ER-111

Battery high voltage protection

REGEN function disabled

ER-112

Low SOC protection (level 3)

Charge the battery pack

ER-113

Battery cell over/low temperature protection (level 3)

Stop using the bike and wait until the temperature is back within operational range (-20°C to 65°C)

ER-114

Throttle signal protection

Check if throttle is short circuited or return the idle position normally 

ER-115

Throttle ground protection 

Check if throttle is short circuited, open circuited or the throttle wire is damaged 

AL-116

High level brake protection

Check if e-brake is short circuited

AL-117

No.1 Low level brake protection 

Check if sidestand switch is still activated

AL-118

No.2 Low level brake protection

Check tilt switch condition

ER-127

Motor temperature sensor error

Contact your authorized dealer

AL-128

REGEN malfunction

Check if REGEN function is deactivated

ER-129

CAN communication error 

Check all wires and cables 

 

SURRON STORM BEE TROUBLESHOOTING TIPS

Symptom

Potential cause

Solution

Bike does not turn on

Battery plug is not well connected

Check battery plug

SoC low protection

Charge the battery

Battery enters temperature protection

Wait until battery is back to working range (-20°C to 65°C)

Fuse melted

Check all wires and cables and replace fuse

Key switch not properly engaged

Reconnect the key switch plug or replace new key switch

DC converter error 

Replacen DC converter

Battery malfunction 

Contact your authorized dealer

Bike powered on but not moving

Side stand switch protection

Lift Side stand up

e-brake protection

Check e-brake

Tilt sensor was triggered but not reset 

Switch off the ignition key and turn on again after lifting the bike upright

Throttle not in idle position when startup

Check throttle position

Battery low Soc protection

Charge the battery

Motor temperature protection

Wait until the temperature is back within operational range -20°C to 65°C

MCU temperature protection

Wait until the temperature is back within operational range -20°C to 65°C

Side stand switch error

Disconnect or replace side stand switch 

e-brake error

Disconnect or replace e-brake

Tilt switch sensor error

Disconnect or replace tilt switch sensor

Throttle error

Replace throttle

MCU not plug in position

Check MCU plug

Motor hall not plug in position

Check motor hall plug

MCU or motor hall sensor error

Replace MCU

Replace motor

Bike starts ok but battery SoC not displayed 

Coulombmeter not connect properly 

Contact your authorized dealer to check battery

Coulombmeter error

Contact your authorized dealer to check battery

Charger not working 

Battery enters temperature protection

Wait until the temperature is back within operational range -20°C to 65°C

A/C power missing; charger not connected properly

Check power source and charging connection

Charger malfunction

Replace charger

Battery malfunction 

Contact your authorized dealer

Riding mode malfunction and power reduced  

Low battery 

Charge battery

Battery temperature protection

Wait until the temperature is back within operational range -20°C to 65°C

MCU or motor temperature protection

Wait until the temperature is back within operational range -20°C to 65°C

Riding mode switch error

Replace riding mode switch

USB port has no power

USB not connected properly 

Check USB connection and plug again

USB converter error

Replace USB converter


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