• Manufacturers Faults, defects and/or Failure
• Original Purchasers of Product where a Receipt is Presentable

Claims, Damage's or Failure due to:

• Misuse (eg. impact, collision or freestyle activities) 
• Water, natural disaster, fires, storms or floods
• Exposure to external elements (such as mentioned above) intern causing damage such as blemishing, stains, rust or similar 
• Foreign objects or debris
• Incorrect fitment, installation or assembly
• Fitment, Repairs or Services undertaken by unauthorised persons or companies unless otherwise permitted by Ampd Brothers
• Freight or Transport (Please opt for shipping insurance at the checkout if you require)
• Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
• Lack of servicing or upholding the regular maintenance schedule as outlined on your manual. See Manuals Here
• Modification, Alterations, and DIY Installation of parts or accessories on foreign product that are not supplied as original by Ampd Brothers or where the device is altered from it's original manufacturers state
• Any Packaging required to pack items securely to be Returned for Repairs
• Products that were won as Prizes in exclusive competitions or giveaways 

To be eligible to make a warranty claim you must:

• Be the Original Purchaser as listed on the Receipt
• Lodge your Claim within the Valid Warranty Period from the Date of Receipt 

1. Contact a member of our team to assist with diagnosing the problem and complete a Service Request by clicking the button above.
2. If a manufacturers fault is established we will ship out the replacement part OR 
3. If the fault requires a technician to further diagnose, repair or install components we will direct you to one of our dealers near you or a technician for further attention OR
4. In extreme and isolated cases we will arrange return of the product to us at our own expense. 

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which is the responsibility of the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by Ampd Brothers.

Ampd Brothers takes customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not Ampd Brothers parts or supplied as original equipment by the manufacturer are not covered by warranty.

Ampd Brothers will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.

Such modifications or alterations may pose serious safety risks that could lead to injury or death.

• 2 Years on all Adult Ampd Brothers Electric Bikes Sold from January 1st 2023 onwards, otherwise 1 Year 
• 1 Year on all Ampd Brothers Lil Rippa or EVO Kids Electric Bikes
• 1 Year on all Ampd Brothers Bike Batteries.

• 1 Year or 3,000km's on all Surron Electric Motorcycles.

• 1 Year or 3,000km's on all RFN Electric Bikes and Motorcycles.

• 1 Year on all Vortex Electric Skateboards and
• 6 Months on Batteries and Remotes.

• 6 Month's on Electric Bikes Sold as "Ex-Demo" or "Refurbished" items
• 3 Month's on Electric Skateboards Sold as "Ex-Demo" or "Refurbished" items

• 3 Month's on any Parts & Accessories* 
• 3 Month's on Ampd Brothers Deluxe Trailers

*Excludes items such as Clothing, Apparel, Merchandise, Bags, Tyres, Tubes, Brake Pads, Discs, Serviceable Fluids, Perishables or Wear and Tear items which do not have any warranty.