Shipping & Delivery
At Ampd Brothers, we understand the frustration of shipping charges. That's why we offer FREE* Shipping for orders over $100 or a flat $8 rate for orders under $100 within Australia!
Delivery Times
During peak seasons and shopping periods, bulky freight shipments may experience delays ranging from 7 to 20 business days. While not typical, this can occasionally occur. Refer to our estimates below for guidance.
Gold Coast QLD Pickup
Prefer to pick up your order? You can do so for free at our Gold Coast QLD Centre. If you need assembly, an additional fee applies: $100 for E-Bikes and $199-$299 for Surron or RFN Motorcycles. Please notify our team in advance if assembly is required.
Free Shipping Exclusions*
Orders under $100 or oversized heavy items over 50kg will incur a $199 freight fee to WA, TAS & NT. This applies to items such as RFN & Sur-Ron Motorbikes. Additional fees may also apply to remote locations.
Remote Locations & Islands
For remote locations, islands, or low-freight service areas, surcharges may apply. We reserve the right to cancel orders or adjust fees accordingly. Contact our team for an accurate quote if you believe this may affect you.
International Shipping
We currently ship selected small items to New Zealand, the UK, Europe, and the USA. Check the checkout for shipping prices. If no pricing is displayed, contact our team for a quote.
P.O. Boxes & Parcel Lockers
We do not ship to P.O. Boxes or Parcel Lockers unless prior arrangements are made for small items under 20kg sent via Australia Post.
Who We Ship With
- Small Parcels: AusPost, Aramex (Fastway), Couriers Please
- Medium Parcels: AusPost, Aramex (Fastway), Couriers Please
- Large Parcels: AusPost, Aramex (Fastway), Couriers Please, Toll Ipec
- Skateboards: Toll Ipec or TNT (signature required)
- E-Bikes & Motorbikes: Toll Ipec (signature required)
Missed Deliveries
We recommend shipping to an attended address. If unavailable, consider having a friend, family member, or local bike store receive the delivery. A signature is required, and no items will be left at doorsteps. Re-delivery fees may apply.
Shipping Insurance
We recommend selecting shipping insurance at checkout, especially for high-value items. Insurance is available for items up to $5,000. Transit damages are not covered by Ampd Bros.
Order Processing
Orders are processed and shipped within 24-48 business hours. We do not ship on weekends or public holidays. If your order hasn't arrived within 16 business days, contact us at info@ampdbros.com with your order number.
Estimated Delivery & Tracking
Estimated delivery dates are provided as a guide only. Large items such as bikes and motorbikes may have longer transit times due to manual handling and road transport.
| Delivery Estimates | QLD | NSW | VIC / SA / ACT | NT | WA / TAS |
|---|---|---|---|---|---|
| Small Articles (up to 1kg) | 2-4 Days | 2-5 Days | 3-6 Days | 3-7 Days | 4-9 Days |
| Medium Articles (1kg+) | 2-5 Days | 2-5 Days | 3-6 Days | 3-7 Days | 4-9 Days |
| Large Articles (5kg+) | 2-5 Days | 2-5 Days | 3-6 Days | 4-8 Days | 4-9 Days |
| Skateboards (10kg+) | 2-6 Days | 4-10 Days | 4-10 Days | 5-10 Days | 5-10 Days |
| Bikes/Motorcycles (30kg+) | 2-6 Days | 5-10 Days | 6-14 Days | 6-14 Days | Up to 16 Days |
Shipping & Assembly
All products are securely boxed. Bikes are shipped 80% assembled and may require professional assembly. Incorrect assembly may void your warranty.
Correct Shipping Information
Ensure your shipping details are accurate. Orders shipped to incorrect addresses cannot be recovered or refunded.
Additional Services & Charges
- Gold Coast Pickup: Free
- Missed Delivery Re-Delivery Fee: Min. $25
- Shipping Insurance (up to $5000): See checkout for pricing
- Express Delivery Services: Available at checkout
- Assembly at Gold Coast HQ: E-Bikes $99 and Electric Motorcycles $199. Any other items are charged at an hourly basis of $100/hr
- Oversized Freight (50kg+): Flat Rate $199 to WA, TAS & NT
Christmas Deliveries 🎄
To receive your Ampd Bros gear before Christmas, orders must be placed and shipped by December 2nd. Orders placed after this date may not arrive in time. Order early to ensure your gifts make it under the tree.
While we do our best, shipping and delivery times are beyond our control, and we cannot guarantee specific delivery dates.
