Shipping & Delivery

Here at AMPD Brothers Electric, we know how annoying shipping charges are, so thats why we offer FREE Shipping over $100 or Flat $7.90 for orders under $100 Australia Wide - this includes Bulky items such as Bikes!

You can also Opt to Pickup from our Gold Coast Centre for FREE.

Note: We cannot deliver to P.O Boxes or Parcel Lockboxes.

Missed Deliveries
We advise to always ship to an attended Address, if you are unable to do so you can also speak to a friend, family member or even local bike store about possibly receipting and/or building for you as our services are Signature on Delivery and no items will be left at doorsteps, so any missed deliveries will incur additional fees.

Shipping Insurance
We highly recommend that all customers opt for shipping insurance at the checkout, especially for high value items. Any lost, missing or damages caused to freight during the delivery process we cannot be liable for, so this is your sole responsibility. Shipping Insurance is available on items up to a maximum value of $5,000. 

International Rates
All international rates vary, please contact us for a Quote.

Order Processing
All orders placed are processed and shipped within 24-48 hours on business days. Orders are not shipped or generally delivered on weekends and public holidays. Processing time does not include the overall shipping time. If your order does not arrive within 14 business days of the fulfilment shipment date please notify us by emailing info@ampdbros.com along with your order number.

Estimated Delivery Dates
Please Note any estimated delivery date whether provided by us or by our courier's tracking network is to be used as a guide only and these dates can vary or be delayed due to unforeseen reasons.

How Your Order is Shipped
All products are shipped boxed and/or packed securely of which some items such as Bikes are sent 80% Assembled and may require professional assembly before use. If you are not confident in assembling your product safely please visit a local bike store or dealer to do so as incorrect assembly may result in your warranty becoming void.

Correct Shipping Information
Please ensure your shipping information is correct and your address is attended by someone who can sign for your delivery, as once we ship your order we cannot recover the cost of lost or stolen goods and/or re-delivery fee's.

Approximate Domestic Delivery Times
Note; Times are business days and do not include weekends or public holidays. 

STATE

Estimated Shipping Time*

Queensland & NSW

3-7 Days

Western Australia & Tasmania

7-15 Days

Northern Territory

6-12 Days

South Australia, ACT & Victoria

4-7 Days

*Shipping times are estimates only and remote area's may incur further delays.
 
Additional Services & Charges
Note; Contact Us for accurate quote's. Prices Subject to Change.

Service (Applicable in AUS Only)

Fee Applicable*

Re-Delivery Fee for Missed Deliveries

up to $25

Shipping Insurance up to $500

$15

Shipping Insurance of $500 - $5,000 max.

Refer to Prices at Checkout

Return Shipping
Please Note that Return Shipping Costs are not Covered by us. For returns - all our products are backed by our Ride Guarantee and if you believe we haven't met this in anyway please Contact our Support Team or read more here on our Returns & Warranty page. 

Please Kindly understand that although we do our best sometimes shipping and delivery is outside of our control and we cannot guarantee delivery dates of any kind due to the unpredictability of couriers.