Shipping & Delivery

At Ampd Brothers, we understand the frustration of shipping charges. That's why we offer FREE* Shipping for orders over $100 or a flat $8 rate for orders under $100 within Australia!

Christmas Deliveries 🎄

For all Christmas deliveries please take note that no Small Articles will be guarantee'd for Christmas delivery from DEC 15th. For all Bikes and bulky Articles will not be guarantee'd from DEC 8th (WA,NT & TAS will not be guaranteed from December 1st) so be sure to place any orders before these periods or visit a local store for availability in your area.

Delivery Times

Please note that during peak seasons and shopping periods to expect slightly longer shipping times for bulky freight, ranging from 7 to 20 business days. While this is not typical, it can occur on rare occasions.

Gold Coast QLD, Pickup

If you prefer, you can opt to pick up your order for free at our Gold Coast QLD Center. An additional assembly fee of $100 for E-Bikes and $199-$299 for Surron Motorcycles applies, and please notify our team beforehand if assembly is required.

Free Shipping Exclusions*

Orders under $100 or oversized heavy items over 50kg will incur a $199 freight fee to WA, TAS & NT. Items subject to this surcharge include RFN & Sur-Ron Motorbikes. Fees also apply to remote locations.

Remote Locations & Islands

For remote locations, islands or low freight service area's across Australia occasionally surcharges may apply, and we reserve the right to cancel orders or adjust shipping fees accordingly. Contact our friendly team for an accuracte quote if you believe you may be subject to such charges.

International Rates

We currently ship selected items to New Zealand, the UK, Europe, and the USA. Please refer to the checkout for shipping prices. Contact our team for more accurate shipping quotes or shipping outside of these locations.

P.O Boxes & Parcel Lockers

We do not deliver to P.O Boxes or Parcel Lockboxes unless prior arrangements are made with our team for small articles under 20kg shipped via Australia Post only.

Who We Ship with

  • Small Parcels: AusPost, Aramex (Fastway), or Couriers Please
  • Medium Parcels: AusPost, Aramex (Fastway), or Couriers Please
  • Large Parcels: AusPost, Aramex (Fastway), Couriers Please, or Toll Ipec
  • Skateboards: Toll Ipec or TNT (optional) with signature required
  • E-Bikes and Sur-Ron/RFN Motorbikes: Toll Ipec with signature required

Missed Deliveries

We recommend shipping to an attended address. If you're unable to do so, consider having a friend, family member, or local bike store receive and/or assemble the product. Our services require a signature on delivery, and no items will be left at doorsteps.

Shipping Insurance

We highly recommend opting for shipping insurance at the checkout, especially for high-value items. Shipping Insurance is available for items up to a maximum value of $5,000 at the checkout.

Order Processing

All orders are processed and shipped within 24-48 hours on business days. Orders are not shipped on weekends and public holidays. If your order doesn't arrive within 16 business days, please contact us at with your order number.

Estimated Delivery & Tracking Information

Estimated delivery dates, whether provided by us or our courier's tracking network, are to be used as a guide only. Keep in mind that large items like scooters, bikes, or motorcycles may have longer delivery times due to manual handling and road transport. See our Standard Service estimated delivery guide below...

Delivery Estimates QLD NSW VIC / SA / ACT NT WA / TAS
Small Articles up to 1kg 2-4 Days 2-5 Days 3-6 Days 3-7 Days 4-9 Days
Medium Articles 1kg+ 2-5 Days 2-5 Days 3-6 Days 3-7 Days 4-9 Days
Large Articles 5kg+ 2-5 Days 2-5 Days 3-6 Days 4-8 Days 4-9 Days
Skateboards 10kg+ 2-6 Days 4-10 Days 4-10 Days 5-10 Days 5-10 Days
Articles up to 25kg 2-6 Days 4-10 Days 5-10 Days 5-10 Days up to 14 Days
Bikes/Motorcycles 30kg + 2-6 Days 5-10 Days 6-14 Days 6-14 Days up to 16 Days

How Your Order is Shipped

All products are shipped securely boxed. Some items, such as bikes, are sent 80% assembled and may require professional assembly before use. Incorrect assembly may void your warranty.

Correct Shipping Information

Ensure your shipping information is correct and your address is attended by someone who can sign for your delivery. We cannot recover the cost of lost or stolen goods and/or re-delivery fees once we ship your order.

Additional Services & Charges

  • Gold Coast Pickup: Free
  • Re-Delivery Fee for Missed Deliveries: Minimum $25
  • Shipping Insurance up to $5000: Refer to prices at checkout or speak to our team for tailored pricing
  • Express Delivery Services: Refer to prices at checkout or speak to our team for tailored pricing
  • Assembly at Gold Coast HQ:
    • E-Bikes $99,
    • Surron Light Bee $199,
    • Surron Ultra or Storm Bee $299
  • Oversized Freight 50kg+: Flat Rate $199 to WA, TAS & NT
  • Remote Location or Islands Surcharge: Speak to our team for accurate pricing

Return Shipping

Return shipping costs (or any associated packaging) are not covered by us. Our products are backed by our Returns and Warranty T&C's, and if you believe we haven't met this in any way, please contact our Support Team or read more on our Returns or Warranty page.

Please understand that while we do our best, shipping and delivery are beyond our control, and we cannot guarantee delivery dates of any kind.