Shipping & Delivery

Here at AMPD Brothers Electric, we know how annoying shipping charges are, so thats why we offer FREE* Shipping over $100 or Flat $8 for orders under $100 within Australia!

Expect Longer than usual Delivery Delays on Bulky Freight during COVID-19 and Peak Festive Shopping Periods of anywhere from 7 to 20 Buisness Days. Although we anticipate this to not be the case, it has occurred on odd occasions particularly in COVID or Storm effected areas.

You can also Opt to Pickup from our Gold Coast QLD Centre for FREE, if assembly is required an additional $100 fee for E-Bikes and $199-$299 for Surron Motorcycles will be applied - Should you require this service, please notify a member of our team prior for booking.

*Free Shipping Exclusions:
Oversized Heavy Items Over 50kg will incur a $199 Freight Fee to WA, TAS & NT. Items subject to this surcharge are Sur-Ron Motorbikes & Sumo KAA Speed Fat Boy Scooters. Fee's will also apply to Remote Locations.

Remote Locations & Islands:
Surcharges will Apply for all orders going to extremely Remote Locations or Islands across Australia (Eg. Macquarie Island, Thursday Island, Kangaroo Island, Russel Island etc) and we reserve the right to cancel any order to such location or adjust shipping fee's where necessary, we recommend Contacting Us for a Quote if you believe you may be subject to such charges.

International Rates
Currently we only ship Selected items to New Zealand, UK, Europe & USA for shipping prices please refer to the checkout. All Prices & Rates are charged in AUD$. Please contact a member of our team if you would like a more accurate shipping quote or for shipping outside of these locations.

P.O Boxes & Parcel Lockers 
We do not deliver to P.O Boxes or Parcel Lockboxes unless prior arrangement is made with a member of our team and can only be done with Small Articles under 20kg Shipped via Australia Post Only.

Who We Ship With

  • Small Parcels - AusPost, Aramex (Fastway) or Couriers Please
  • Medium Parcels - AusPost, Aramex (Fastway) or Couriers Please
  • Large Parcels - AusPost, Aramex (Fastway), Couriers Please or Toll Ipec
  • Skateboards - Toll Ipec or TNT (Optional) with Signature Required
  • Scooters - Toll Ipec or TNT (Optional) with Signature Required
  • E-Bikes - Toll Ipec with Signature Required
  • Sur-Ron Motorbikes - Toll Ipec with Signature Required

TNT Express (Only Applicable for up to 25kg items) and Toll Ipec Shipping Insurance is Optional and Available to Select at the Checkout. On occasion we may ship articles via Australia Post for more remote areas where other carriers are not able to service.

Missed Deliveries
We advise to always ship to an attended Address, if you are unable to do so you can also speak to a friend, family member or even local bike store about possibly receipting and/or building for you as our services are Signature on Delivery and no items will be left at doorsteps, if so any missed deliveries will incur additional fees.

Shipping Insurance
We highly recommend that all customers opt for shipping insurance at the checkout, especially for high value items. Any lost, missing or damages caused to product during the freight process we accept no liability for, so this is your sole responsibility. Shipping Insurance is available on items up to a maximum value of $5,000 at the checkout. 

Order Processing
All orders placed are processed and shipped within 24-48 hours on business days. Orders are not shipped on weekends and public holidays. Processing time does not include the overall shipping time. If your order does not arrive within 16 Business Days of the fulfilment shipment date please notify us by emailing info@ampdbros.com along with your order number.

Estimated Delivery & Tracking Information
Remember that any estimated delivery date whether provided by us or by our courier's tracking network is to be used as a guide only and generally are based on small articles or parcels that go through automatic conveyors. These dates can also vary or be delayed due to unforeseen reasons or public holiday peak periods. Keep in mind large items such as Scooters, Bikes or Motorcycles will not be subject to standard delivery time frames that a courier may estimate or suggest as they require much more manual handling and generally travel via road, so do not rely on tracking information to be 100% correct.

How Your Order is Shipped
All products are shipped boxed and/or packed securely of which some items such as Bikes are sent 80% Assembled and may require professional assembly before use. If you are not confident in assembling your product safely please visit a local bike store or dealer to do so as incorrect assembly may result in your warranty becoming void.

Correct Shipping Information
Please ensure your shipping information is correct and your address is attended by someone who can sign for your delivery, as once we ship your order we cannot recover the cost of lost or stolen goods and/or re-delivery fee's.

Approximate Standard Delivery Times
Note:
 Estimates are based off our Free Standard Shipping Service's and on Business days to Metro Area's and do not include Rural Area's, Weekends, Christmas / Peak Season or Public Holidays. Please use this as a guide only.

Standard Service Delivery Times QLD NSW VIC / SA / ACT NT WA / TAS
Small Articles up to 1kg 2-4 Days 2-5 Days 3-6 Days 3-7 Days 4-9 Days
Medium Articles 1kg+ 2-5 Days 2-5 Days 3-6 Days 3-7 Days 4-9 Days
Large Articles 5kg+ 2-5 Days 2-5 Days 3-6 Days 4-8 Days 4-9 Days
Skateboards 8kg+ 2-6 Days 4-10 Days 4-10 Days 5-10 Days 5-10 Days
Scooters up to 25kg 2-6 Days 4-10 Days 5-10 Days 5-10 Days up to 14 Days
Scooters 25kg+ 2-6 Days 5-10 Days 6-14 Days 6-14 Days up to 16 Days
Bikes 30kg + 2-6 Days 5-10 Days 6-14 Days 6-14 Days up to 16 Days
 
Additional Services & Charges
Contact Us for accurate quote's. Prices Subject to Change.
  • Gold Coast Pickup - Free
  • Re-Delivery Fee for Missed Deliveries - Min. $25
  • Shipping Insurance up to $5000 - Refer to Prices at Checkout
  • Express Delivery Services - Refer to Prices at Checkout
  • Assembly at Gold Coast HQ - E-Bikes $99
  • Assembly at Gold Coast HQ - Surron Light Bee $199
  • Assembly at Gold Coast HQ - Surron Storm Bee $299
  • Oversized Freight 50kg+ Flat Rate $199 to WA, TAS & NT
  • Remote Location or Islands Surcharge - Contact us for Quote 
Return Shipping
Please Note that Return Shipping Costs are not Covered by us. For returns - all our products are backed by our Ride Guarantee and if you believe we haven't met this in anyway please Contact our Support Team or read more here on our Returns & Warranty page. 

Please Kindly understand that although we do our best, shipping and delivery is outside of our control and we cannot guarantee delivery dates of any kind.