Shipping & Delivery

Here at AMPD Brothers Electric, we know how annoying shipping charges are, so thats why we offer FREE Shipping over $100 or Flat $8 for orders under $100 Australia Wide - this includes Bulky items such as Bikes!

You can also Opt to Pickup from our Gold Coast Centre for FREE, if assembly is required an additional $100 fee for Bikes and $50 for Scooters will be applied - Should you require this service, please notify a member of our team prior.

P.O Boxes & Parcel Lockers 
We do not deliver to P.O Boxes or Parcel Lockboxes unless prior arrangement is made with a member of our team and can only be done with Small Articles Only.

Who We Ship With

  • Small Parcels - Aramex (Fastway) or Couriers Please
  • Medium ParcelsAramex (Fastway) or Couriers Please
  • Large Parcels - Aramex (Fastway), Couriers Please or Toll Ipec
  • Skateboards - Toll Ipec or TNT with Signature Required
  • Scooters - Toll Ipec with Signature Required
  • Bikes - Toll Ipec with Signature Required

TNT Express (up to 25kg items) and Toll Ipec Shipping Insurance are Optional Extra's Available to Select at the Checkout. On occasion we may ship smaller articles via Australia Post for more remote areas.

Missed Deliveries
We advise to always ship to an attended Address, if you are unable to do so you can also speak to a friend, family member or even local bike store about possibly receipting and/or building for you as our services are Signature on Delivery and no items will be left at doorsteps, so any missed deliveries will incur additional fees.

Shipping Insurance
We highly recommend that all customers opt for shipping insurance at the checkout, especially for high value items. Any lost, missing or damages caused to freight during the delivery process we cannot be liable for, so this is your sole responsibility. Shipping Insurance is available on items up to a maximum value of $5,000. 

International Rates
All international rates vary, please contact us for a Quote.

Order Processing
All orders placed are processed and shipped within 24-48 hours on business days. Orders are not shipped on weekends and public holidays. Processing time does not include the overall shipping time. If your order does not arrive within 16 Business Days of the fulfilment shipment date please notify us by emailing info@ampdbros.com along with your order number.

Estimated Delivery & Tracking Information
Remember that any estimated delivery date whether provided by us or by our courier's tracking network is to be used as a guide only and generally are based on small articles or parcels. These dates can also vary or be delayed due to unforeseen reasons or public holiday peak periods. Keep in mind large items such as Scooters or Bikes will not be subject to standard delivery time frames that a courier may estimate or suggest as they require much more manual handling, so do not rely on tracking information to be 100% correct.

How Your Order is Shipped
All products are shipped boxed and/or packed securely of which some items such as Bikes are sent 80% Assembled and may require professional assembly before use. If you are not confident in assembling your product safely please visit a local bike store or dealer to do so as incorrect assembly may result in your warranty becoming void.

Correct Shipping Information
Please ensure your shipping information is correct and your address is attended by someone who can sign for your delivery, as once we ship your order we cannot recover the cost of lost or stolen goods and/or re-delivery fee's.

Approximate Standard Delivery Times
Note:
 Estimates are based off our Free Standard Shipping Service's and on Business days to Metro Area's and do not include Rural Area's, Weekends or Public Holidays. Please use this as a guide only.

Standard Service Delivery Times QLD NSW VIC / SA / ACT NT WA / TAS
Small Articles up to 1kg 2-4 Days 2-5 Days 3-6 Days 3-7 Days 4-9 Days
Medium Articles 1kg+ 2-5 Days 2-5 Days 3-6 Days 3-7 Days 4-9 Days
Large Articles 5kg+ 2-5 Days 2-5 Days 3-6 Days 4-8 Days 4-9 Days
Skateboards 8kg+ 2-6 Days 4-10 Days 4-10 Days 5-10 Days 5-10 Days
Scooters up to 25kg 2-6 Days 4-10 Days 5-10 Days 5-10 Days up to 14 Days
Scooters 25kg+ 2-6 Days 5-10 Days 6-14 Days 6-14 Days up to 16 Days
Bikes 30kg + 2-6 Days 5-10 Days 6-14 Days 6-14 Days up to 16 Days
 
Additional Services & Charges
Contact Us for accurate quote's. Prices Subject to Change.
  • Gold Coast Pickup - Free
  • Re-Delivery Fee for Missed Deliveries - up to $25
  • Shipping Insurance up to $500
  • Shipping Insurance of $500-$5000 - Refer to Prices at Checkout
  • Express Delivery Services - Refer to Prices at Checkout
  • Assembly at Gold Coast HQ - Bikes $100 or $50 for Scooters
Return Shipping
Please Note that Return Shipping Costs are not Covered by us. For returns - all our products are backed by our Ride Guarantee and if you believe we haven't met this in anyway please Contact our Support Team or read more here on our Returns & Warranty page. 

Please Kindly understand that although we do our best, shipping and delivery is outside of our control and we cannot guarantee delivery dates of any kind.