At Ampd Brothers, we understand the frustration of shipping charges. That's why we offer FREE* Shipping for orders over $100 or a flat $8 rate for orders under $100 within Australia!
Delivery Times
Please note that during peak seasons and shopping periods to expect slightly longer shipping times for bulky freight, ranging from 7 to 20 business days. While this is not typical, it can occur on rare occasions. Refer to our chart below for rough estimates.
Gold Coast QLD, Pickup from HQ
If you prefer, you can opt to pick up your order for free at our Gold Coast QLD Centre. An additional assembly fee of $100 for E-Bikes and $199-$299 for Surron or RFN Motorcycles applies, and please notify our team beforehand if assembly is required.
Free Shipping Exclusions*
Orders under $100 or oversized heavy items over 50kg will incur a $199 freight fee to WA, TAS & NT. Items subject to this surcharge include RFN & Sur-Ron Motorbikes. Fees also apply to remote locations.
Remote Locations & Islands
For remote locations, islands or low freight service area's across Australia occasionally surcharges may apply, and we reserve the right to cancel orders or adjust shipping fees accordingly. Contact our friendly team for an accuracte quote if you believe you may be subject to such charges.
International Rates
We currently ship selected small items to New Zealand, the UK, Europe, and the USA. Please refer to the checkout for shipping prices, if there is no pricing please contact our team for more accurate shipping quotes or shipping outside of these locations.
P.O Boxes & Parcel Lockers
We do not deliver to P.O Boxes or Parcel Lockboxes unless prior arrangements are made with our team for small articles under 20kg shipped via Australia Post only.
Who We Ship with
- Small Parcels: AusPost, Aramex (Fastway), or Couriers Please
- Medium Parcels: AusPost, Aramex (Fastway), or Couriers Please
- Large Parcels: AusPost, Aramex (Fastway), Couriers Please, or Toll Ipec
- Skateboards: Toll Ipec or TNT (optional) with signature required
- E-Bikes and Sur-Ron/RFN Motorbikes: Toll Ipec with signature required
Missed Deliveries
We recommend shipping to an attended address. If you're unable to do so, consider having a friend, family member, or local bike store receive and/or assemble the product for you. Our services require a signature on delivery, and no items will be left at doorsteps. If you miss a delivery, you may be charged re-delivery fee's.
Shipping Insurance
We highly recommend opting for shipping insurance at the checkout, especially for high-value items. Shipping Insurance is available for items up to a maximum value of $5,000 at the checkout and damages caused during transit are not covered by Ampd Brothers.
Order Processing
All orders are processed and shipped within 24-48 hours on business days. Orders are not shipped on weekends and public holidays. If your order doesn't arrive within 16 business days, please contact us at info@ampdbros.com with your order number.
Estimated Delivery & Tracking Information
Estimated delivery dates, whether provided by us or our courier's tracking network, are to be used as a guide only. Keep in mind that large items like scooters, bikes, or motorcycles may have longer delivery times due to manual handling and road transport. See our Standard Service estimated delivery guide below...
| Delivery Estimates | QLD | NSW | VIC / SA / ACT | NT | WA / TAS |
|---|---|---|---|---|---|
| Small Articles up to 1kg | 2-4 Days | 2-5 Days | 3-6 Days | 3-7 Days | 4-9 Days |
| Medium Articles 1kg+ | 2-5 Days | 2-5 Days | 3-6 Days | 3-7 Days | 4-9 Days |
| Large Articles 5kg+ | 2-5 Days | 2-5 Days | 3-6 Days | 4-8 Days | 4-9 Days |
| Skateboards 10kg+ | 2-6 Days | 4-10 Days | 4-10 Days | 5-10 Days | 5-10 Days |
| Articles up to 25kg | 2-6 Days | 4-10 Days | 5-10 Days | 5-10 Days | up to 14 Days |
| Bikes/Motorcycles 30kg + | 2-6 Days | 5-10 Days | 6-14 Days | 6-14 Days | up to 16 Days |
How Your Order is Shipped
All products are shipped securely boxed. Some items, such as bikes, are sent 80% assembled and may require professional assembly before use. Incorrect assembly may void your warranty.
Correct Shipping Information
Ensure your shipping information is correct and your address is attended by someone who can sign for your delivery. We cannot recover the cost of lost or stolen goods and/or re-delivery fees once we ship your order.
Additional Services & Charges
- Gold Coast Pickup: Free
- Re-Delivery Fee for Missed Deliveries: Minimum $25
- Shipping Insurance up to $5000: Refer to prices at checkout or speak to our team for tailored pricing
- Express Delivery Services: Refer to prices at checkout or speak to our team for tailored pricing
- Assembly at Gold Coast HQ:
- E-Bikes $99,
- Surron Light Bee $199,
- Surron Ultra or Storm Bee $299
- Oversized Freight 50kg+: Flat Rate $199 to WA, TAS & NT
- Remote Location or Islands Surcharge: Speak to our team for accurate pricing
Return Shipping
Return shipping costs (or any associated packaging) are not covered by us unless otherwise approved or is due to a fault caused by Ampd Brothers. We can assist you with facilitating returns however if required.
Christmas Deliveries 🎄
To make sure your Ampd Bros gear arrives before Christmas, all online orders must be placed, paid for and shipped by December 2nd. Orders placed after this date may not arrive in time and unfortunately, Ampd Bros cannot guarantee or take responsibility for any delays or orders that do not arrive before Christmas if placed past this cut-off date. Order early to ensure your gifts make it under the tree on time or visit a local store for availability in your area.
Please understand that while we do our best, shipping and delivery are beyond our control and we cannot guarantee delivery dates of any kind.
