FAQ's

Got a Question? Maybe you'll find the answer here... Alternatively if you can't find the answer your looking for then please contact us.

30 Day Ride Guarantee

See more about our 30 Day Ride Guarantee.

We are very confident in our products hence we offer a Ride Guarantee, which applies should you not be satisfied with a quality, manufacturing, ride performance or related issue on the product purchased. External matters or changes of mind are not applicable under this guarantee for return or refund. 

Our Ride Guarantee and Returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Should you have a return and be eligible under our 30day Guarantee please contact our support team in order to arrange the return of product. Please keep in mind return shipping costs are not covered by us.

Warranty

For questions relating to product Warranties

We warrant our Electric Bikes & Scooters for the Term of 1 Year. Skateboards are 6 Months and any Parts or Accessories are subject to a 3 Month Warranty. Please see our full terms on our Warranty Page.

Please Contact a member of our support staff to arrange repair of product, we will then assess and advise you to take your product to a local store, technician or ultimately return to us for further attention and depending on the scenario we be able to send you replacement parts or cover the return shipping costs.

Interest Free

Get up to 12months Interest Free or Pay in Slices thanks to Zip and Humm

Please refer to our Humm interest free page for more information or speak to a member of our team.

Please refer to our Zip interest free page for more information or speak to a member of our team.

Locations

Currently we only offer Test Rides at our stores for the Ace Bike. For repairs no problem see below

For a list of our authorised dealers and what products they are stocking simply Click Here.

We recommend speaking with our team and we will be able to advise the appropriate location on where to service or repair a product.

Shipping & Delivery

We Ship completely FREE Australia Wide over $100 - See more below.

Completely FREE Over $100 in Australia or a Flat $8 under $100.

Please refer to our Shipping & Delivery page for More Info.

We ship with many courier companies based on your order and Location. These include Toll Ipec, TNT, Aramex, Couriers Please, Australia Post & More. You also have the option to choose your delivery preference at the checkout based on services we may have on offer for your particular item of purchase.

Yes absolutely!

Not at all! The same shipping fees apply. FREE Over $100 and $8 for orders under $100.