Frequently asked questions

Adult e-bikes are covered for 2 years on the bike and all its components, backed by our nationwide support network. Kids bikes are covered for 1 year.

Other products and motorcycle models have their own terms. See the full warranty terms.

Start with the fix finder, as most issues are sorted in minutes. If it’s still not right, lodge a service request with your serial number, proof of purchase and a photo or video of the issue.

A technician reviews every request and contacts you with the right next step: a replacement part, a dealer near you or a repair.

For online support requests, a technician typically responds the same business day.

If your bike comes into our workshop for a physical service or repair, jobs typically take 2–5 days depending on how busy we are, handled first in, first served.

Yes, at our Burleigh Heads showroom, 67 Dover Drive. Lodge a service request first so we’re ready for your bike, then call us to arrange a time.

• Misuse, including freestyle riding
• Skipping regular maintenance
• Water damage, storms or floods
• Incorrect fitting or assembly
• General wear and tear, such as worn tyres
• Tampering or modification
• Anyone other than the original purchaser
• Accessories and wear items: clothing, tyres, tubes and fluids

It’s stamped on the headpost, the head tube behind the headlight. Take a photo of it and record it in the back of your owner’s manual. Police will ask for it if your bike is ever stolen.

For general servicing, yes. Any qualified bike technician can work on your bike, and our dealers know the range well. Keep your receipts and fill in the service log. For warranty work, lodge a service request first so we can direct you to the right place.

Yes. Where you can ride depends on the bike. To ride on public roads and paths, an e-bike must:

• Be pedal-assisted, so the motor only helps while you pedal
• Only use a throttle up to 6 km/h without pedalling
• Have a maximum continuous output of 250W (some states, such as NSW, allow more for certain classes)
• Stop assisting above 25 km/h
• Follow the road rules, including wearing a helmet

Bikes outside these limits are for private property only. Rules vary by state, so check with your local road authority.

Yes. On an EN 15194 road-compliant e-bike, a throttle can assist up to 6 km/h without pedalling. If a throttle lets the bike go faster than that without pedalling, it becomes an off-road device for private property only.

Throttle kits are available as accessories.

An e-bike is a pedal-assisted bicycle: you pedal and the motor helps, typically up to 25 km/h and 250W. An e-motorcycle runs on throttle alone with no pedalling, so it’s legally a motor vehicle that needs registration and a licence.

We treat high-powered and throttle-only models as off-road, private property products. They shouldn’t be ridden by children under 16 without supervision.

Age rules vary by state, and some require riders to be 16 or older. Whatever your local rules, we strongly recommend any rider under 16 is supervised by an adult. Always wear a helmet.

Only in states that allow it, on a bike designed to carry one, and within its maximum load (typically 120 kg). Check with your local authority if you’re unsure.

X models have a step-over crossbar frame. S models have a step-through frame.

Several hours. The charger light shows red while charging and turns green when the battery is full. Unplug it once it’s green.

No. Never leave the battery charging overnight or unattended. Charge on a hard, dry surface away from anything flammable, and only use the genuine charger supplied.

Somewhere cool, dry and secure, switched off at the master switch and out of direct sun. Charge it at least once a month, even if you’re not riding. A battery left flat for months can go completely dead.

That’s voltage sag, and it’s normal. Your display estimates battery level and range from the battery’s voltage and how you’ve been riding. Hard work like a steep climb or full power dips the voltage for a moment, so the display can show 20% when there’s really 60% left.

Stop, switch the bike off for a minute, then switch it back on. The reading returns to the real level. See how it works.

First, rule out voltage sag: rest the bike for a minute, switch it back on and read the level again. If it’s still low, the most common cause is soft tyres, so keep them at 25–28 psi. Cold weather and higher assist levels also reduce range, and the estimated km changes as your riding changes. If the level jumps around or the display flickers, re-seat the battery.

The ACE Series 5 Adventure, Pro and Demon, and the Taipan. The ACE Series 5 Mini works with it when optioned with App Connect.

No. Older ACE generations use a different battery, controller, display software and wiring, so they can’t be updated for app compatibility.

Two years of connectivity is included free with your bike. After that, it’s a yearly fee from us, or you can use your own provider. Live tracking needs a SIM card with a paid mobile service, and we keep the fee as low as we can.

No. Always use a quality physical lock when you leave your bike.

Delivered bikes arrive boxed and about 80% assembled. You’ll fit the front wheel, handlebars and pedals, then charge the battery. Every step is filmed on our tutorials page.

Not confident? A local bike shop or one of our dealers can assemble it, and bikes bought at our Burleigh Heads showroom can be assembled for a fee.

• Your bike, battery and charger (Australian plug)
• Headlight and pedals
• Two keys
• Tool kit and starter bag, plus a suspension tool on applicable models
• Owner’s manual with links to videos
• Mudguards, carry bag and tyre pump on applicable models

Missing something? Call us before you start assembling.

25–28 psi for 20 x 4.0", 26 x 4.0" and 26 x 3.0" tyres. Never exceed the maximum printed on your sidewall.

No. Remove the battery, wipe the bike down with a damp cloth and keep water away from the battery, display, controller and motor. Let it dry fully before riding.

A little squeal is normal on a new bike and settles as the pads bed in. If the pads drag on the disc, they may need adjusting or replacing.

The Lil Rippa 16" for ages 5–6 and up, and the EVO Racing in 18" (5 and up) and 20" (about 6–7 and up). See your bike’s controls for specs and manuals.

Yes. The Lil Rippa has a parental speed restrictor, so you can start slow and increase performance as your child’s confidence grows. The EVO Racing has three speed modes: Eco, Low and Sport.

Our kids bikes are built for off-road riding on private property. Check with your state authority before riding anywhere else, and always supervise riders under 16.

Free in Australia on orders over $100, or a flat $9.95 under $100. Express shipping and shipping insurance are available on selected items at checkout. A $199 fee applies to oversized motorbikes, such as Surron and RFN, delivered to WA, TAS and NT.

Small orders usually arrive in 3–5 days with standard shipping. E-bikes travel as bulky freight: allow about 5–10 days to most major cities, and 14 days or more for rural areas, NT, WA and TAS.

Yes, to most countries including New Zealand, the UK, Europe and the USA. Rates for small items show at checkout; contact us for a quote on bikes.

International orders ship from Australia, and you’re responsible for any import duties, taxes and customs fees. Chargers come with Australian 240V plugs.

Small items only. Bikes and anything over 20 kg can’t go to a P.O. box, so we’ll contact you for another address, which may delay your order.

Once an order has been dispatched, we can’t change or cancel it. If it doesn’t work out, you may be able to exchange it or return it for a refund. Return shipping is at your cost.

Visit our showroom at 67 Dover Drive, Burleigh Heads QLD, or one of our dealers across Australia. Call ahead to check stock of the model you’re after.

Yes, with Zip. See how ride now, pay later works.

Items must be returned within 30 days of receiving your order, unused, in the condition you received them, with tags and all original packaging. Contact our team to arrange it. Return shipping isn’t covered.

Refunds are processed within 7 days of us receiving the item.

Call (07) 5646 6240 or text 0483 939 644, Monday to Thursday 9am–5pm and Friday 9am–4pm AEST. Email service@ampdbros.com for service, or info@ampdbros.com for anything else.

We reply to emails within 48 hours on business days. Messages sent on a Friday may be answered the following Monday.