FAQ's

We are very confident in our products hence we offer a Ride Guarantee, which applies should you not be satisfied with a quality, manufacturing, ride performance or related issue on the product purchased. External matters or changes of mind are not applicable under this guarantee for return or refund. 

Our Ride Guarantee and Returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Should you have a return and be eligible under our 30day Guarantee please contact our support team in order to arrange the return of product. Please keep in mind return shipping costs are not covered by us.

We warrant our Electric Bikes, Scooters and Skateboards for the Term of 1 Year. Parts are subject to a 3 Month Warranty and installation not completed of parts by authorized persons will void this warranty. Please see our full terms on our Warranty Page.

Please Contact a member of our support staff to arrange repair of product, we will then assess and advise you to take your product to a local store, technician or ultimately return to us for further attention and depending on the scenario we may even send you replacement parts.

Please refer to our Humm interest free page for more information or speak to a member of our team.

Please refer to our Zip interest free page for more information or speak to a member of our team.

For a list of our authorised dealers and what products they are stocking simply Click Here.

We recommend speaking with our team and we will be able to advise the appropriate location on where to service or repair a product.

Completely FREE Over $100 in Australia or a Flat $7.90 under $100.

Please refer to our Shipping & Delivery page for More Info.

We ship with many courier companies based on your order and Location. These include Toll Ipec, TNT, Aramex, Couriers Please & More. You also have the option to choose your delivery preference at the checkout.