Warranty

Here at Ampd Brothers Electric Quality and Assurance means a thousand words. Thats why we stand behind all our products with our extensive Nation Wide Warranty! 

Any Warranty, Service or Parts related requests and enquiries must be forwarded to our Tech Team directly at service@ampdbros.com. If you have purchased from a store please refer to your local store for assistance first.

Warranty Periods:

  • 1 Year on Electric Bikes, Scooters & Skateboards
  • 6 Month's on Products Sold as "Ex-Demo" or "Refurbished" items
  • 3 Month's on any Parts & Accessories*

What Our Warranty Covers:

  • Manufacturers Faults, defects and/or Failure
  • Original Purchasers of Product where a Receipt is Presentable

What We Don't Cover:

  • Damage or Failure due to misuse (eg. freestyle activities) 
  • Damage caused by failure to service or maintain products
  • Damage caused from water, natural disaster, fires, storms or floods
  • Damage caused by incorrect fitment, installation or assembly
  • Wear and Tear Items eg. Tyres, Tubes, Brake Pads & Discs
  • Products Tampered with or Altered from it's Original State
  • People who are not the Original Purchaser as listed on the Receipt
  • Claims outside the Valid Warranty Date from the Date of Receipt
  • Products that were won as Prizes in exclusive competitions
  • Any Packaging required to pack items Securely for Return Repairs
  • *Accessories such as Clothing, Bags, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

What Happens When I Have a Warranty Problem?

      1. Contact a member of our team to assist with diagnosing the problem
      2. If a manufacturers fault is established we will ship out the replacement part OR 
      3. If the fault requires a technician to diagnose, repair or install components we will direct you to one of our dealers, a local bike store or technician for further attention OR
      4. In extreme and isolated cases we will arrange return of the product to us at our own expense (typically only Scooters or Skateboards). 

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the owner to ensure the product is packed securely for this return process. Any Damages caused during freight are not warrantable or covered by Ampd.