Warranty

Here at Ampd Brothers Electric Quality and Assurance means a thousand words. Thats why we stand behind all our products with our extensive Nation Wide Warranty! 

Any Warranty, Service or Parts related requests and enquiries must be forwarded to our Tech Team directly at service@ampdbros.com. If you have purchased from your local stockist then please refer back to your local store for warranty assistance.

Warranty Periods:

  • 1 Year on Electric Bikes, Scooters & Skateboards
  • 6 Month's on Products Sold as "Ex-Demo" or "Refurbished" items
  • 3 Month's on any Parts & Accessories*

What Our Warranty Covers:

  • Manufacturers Faults, defects and/or Failure
  • Original Purchasers of Product where a Receipt is Presentable

What We Don't Cover:

  • Damage or Failure due to misuse (eg. freestyle activities) 
  • Damage caused by failure to service or uphold regular maintenance 
  • Damage caused from water, natural disaster, fires, storms or floods
  • Damage caused by incorrect fitment, installation or assembly
  • Damage caused during freight (Please opt for freight insurance at the checkout if you require)
  • Wear and Tear Items eg. Tyres, Tubes, Bearings, Brake Pads & Discs
  • Modification, Alterations, and Installation of parts that are not supplied as original equipment or where the device is altered from it's original manufacturers state
  • Persons who are not the Original Purchaser as listed on the Receipt
  • Claims outside the Valid Warranty Date from the Date of Receipt
  • Products that were won as Prizes in exclusive competitions or giveaways
  • Any Packaging required to pack items Securely for Return Repairs
  • *Accessories such as Clothing, Bags, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

What Happens When I Have a Warranty Problem?

      1. Contact a member of our team to assist with diagnosing the problem
      2. If a manufacturers fault is established we will ship out the replacement part OR 
      3. If the fault requires a technician to diagnose, repair or install components we will direct you to one of our dealers, a local bike store or technician for further attention OR
      4. In extreme and isolated cases we will arrange return of the product to us at our own expense.

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by Ampd Brothers.

Ampd Brothers takes customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not
Ampd Brothers parts or supplied as original equipment by the manufacturer are not covered by warranty. Ampd Brothers will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.

Following is the potential risks that may be caused by the above modifications:

1. Modified controllers: It may cause the system to fail, battery discharge failure, motor overheating and demagnetisation, loss of various diagnostic and protection
functions.
2. Modified batteries: it may cause the controller to fail, motor malfunctions, fire, explosion or similar. It may even cause serious injury or damage property. Any power system modification that has not been authorised by Ampd Brothers may cause wheel set failure, transmission system overload, brake system overload and even bike frame failure.