Warranty & service

Every Ampd Bros e-bike is covered for 2 years on the bike and all its components, backed by our team here on the Gold Coast. Most problems are sorted in minutes, so start a request below. We’ll help you find a fix, or get your request to our tech team with everything they need.

Start a request What’s covered

How long you’re covered

From the date on your receipt, for the original purchaser.

2 yrs
Adult e-bikesACE Series, Taipan, Stubbie, Chubbie, Riptide. Includes the battery.
1 yr
Kids e-bikesEVO and Lil Rippa
6 mths
Ex-demo & refurbished bikesBikes sold as ex-demo or refurbished
6 mths
Vortex electric skateboardsIncluding batteries and remotes
3 mths
Parts & accessoriesExcludes clothing, bags and wear items

Start a warranty or service request

Something not right? Five quick steps. We’ll check your cover, run through the fixes our tech team would ask about first, then get your request lodged with everything they need.

Warranty & service requestStep 1 of 5

1Where you bought
2Proof of purchase
3Your cover
4The problem
5Lodge your request

What’s covered and what isn’t

Our warranty covers faults in how your bike was made. It doesn’t cover damage, wear or changes that happen after it leaves us.

Covered

Manufacturing faults, defects and failures
The original purchaser named on the receipt
Claims lodged within the warranty period, counted from the date on your receipt

Parts and accessories warranty excludes clothing, apparel, merchandise, bags, tyres, tubes, brake pads, discs, serviceable fluids, perishables and wear items.

Not covered

Misuse, including impacts, collisions and freestyle riding
Water damage, fire, storms, floods and natural disasters, and the rust, stains or blemishes they cause
Foreign objects or debris
Incorrect fitting, installation or assembly
Repairs or servicing by anyone we haven’t authorised
Damage in freight. Choose shipping insurance at checkout for cover
Wear items: tyres, tubes, bearings, brake pads, discs, seats, fluids and perishables
Skipping the maintenance schedule in your owner’s manual
Modifications, tampering or non-original parts
Packaging needed to send an item back for repair
Products won in competitions or giveaways

How claims work

Bought from one of our dealers? Contact them first. They’ll look after you and work with us behind the scenes.

Talk to us
Our tech team helps you diagnose the problem. Photos and videos make this much faster.
Lodge a request
Complete the warranty request form so we have your details, serial number and the fault in one place.
We assess it
If it’s a manufacturing fault, we ship you the replacement part.
Bigger jobs
If it needs a technician, we arrange the work through one of our approved dealers in your area. Very rarely, we’ll have the product returned to us at our expense.

Sending something back

If an item needs to come back for repair, packing it securely for freight is your responsibility. Damage caused in transit because of poor packing isn’t covered. Keep your original box for the first few months. It’s the safest way to send a part back.

Have these ready

Your serial number (stamped on the headpost, behind the headlight), order or invoice number, purchase date, kilometres ridden, any error code, and a photo or video of the problem.

Keep it serviced, keep it covered

Regular maintenance keeps your bike safe and your warranty valid. Here’s the schedule from your owner’s manual. Log each service on the last page of your manual.

Never hose your bike. Remove the battery, wipe it down with a damp cloth, and let it dry fully before riding.

Book a service

Our Gold Coast workshop services Ampd Bros bikes, in or out of warranty. Tell us your model, what you need and when you can drop it in.

67 Dover Drive
Burleigh Heads QLD 4220

Email service team Video guides

Modifications void your warranty

We take rider safety seriously. Modifying your bike, or fitting parts that aren’t original Ampd Bros or manufacturer parts, voids your warranty straight away. We can’t take responsibility for problems that follow.

Changes to these systems can cause serious injury or death. They can also make your bike illegal to ride on public roads.

This includes, but isn’t limited to

BatteryMotorControllerThrottleSpeed settingsTransmissionSuspensionBrakes

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to your other rights and remedies under the law.

Warranty provided by

Business: Ampd Bros
Address: 67 Dover Drive, Burleigh Heads QLD 4220
Phone: (07) 5646 6240
Email: service@ampdbros.com
Costs: We cover replacement parts for manufacturing faults, and return freight where we ask for a product back. Packing for return is the purchaser’s responsibility.