Surron Storm Bee Maintenance and Troubleshooting

Surron Storm Bee Maintenance and Troubleshooting

 Keep your Surron Storm Bee performing at it's peak with regular servicing and maintenance. See below for our ultimate guide including the maintenance schedule, error codes and troubleshooting tips for your Surron Storm Bee Electric Dirt Bike.

SURRON STORM BEE MAINTENANCE SCHEDULE

ITEM EVERY RIDE EVERY 100KM EVERY 500KM EVERY 2,000KM EVERY 5,000KM EVERY 10,000KM / 12 MONTHS
TYRE PRESSURE / WEAR INSPECT
BRAKE PADS INSPECT INSPECT INSPECT INSPECT / REPLACE INSPECT / REPLACE
CHAIN INSPECT INSPECT / LUBRICATE INSPECT / LUBRICATE INSPECT / REPLACE INSPECT / REPLACE
BATTERY PACK VOLTAGE INSPECT
DASHBOARD WARNING CODE INSPECT
REDUCTION GEARBOX LUBRICATION INSPECT INSPECT INSPECT / REPLACE
FORK / SHOCK OIL INSPECT INSPECT INSPECT / MAINTENANCE
BRAKE FLUID INSPECT INSPECT INSPECT / REPLACE
COOLANT INSPECT MAINTENANCE EVERY 3,000KM REPLACE
ALL BEARINGS INSPECT INSPECT INSPECT INSPECT / REPLACE
ALL LIGHTS INSPECT
WHEEL SPOKES INSPECT ADJUST ADJUST ADJUST
  • BRAKE FLUID - DOT4
  • REDUCTION GEARBOX OIL - 10W-50 SG or Higher - 300ML
  • COOLANT - ETHYLENE GLYCOL - 160ML 

 SURRON STORM BEE ERROR CODES

CODE ERROR DESCRIPTION SOLUTION
ER-000 Dashboard communication error Check dashboard wiring connections
ER-003 Over discharge protection (level 2) Bike has entered Low Power Mode, check if the motor is in locked rotor condition.
ER-004 REGEN overcurrent protection (level 2) Lower the REGEN setting level
ER-008 Battery discharge relay over temperature protection (level 2) Stop using the bike and contact your authorized dealer
ER-010 Battery charge relay over temperature protection (level 2) Stop charging and contact your authorized dealer
ER-011 Startup self-test over temperature protection (level 1) Turn OFF the key switch and back to ON again
ER-013 Battery cell temperature unbalanced protection (level 2) Stop using the bike and contact your authorized dealer
ER-015 Battery pack insulation protection (level 2) Stop using the bike and contact your authorized dealer
ER-017 Battery cell volume unbalanced protection (level 2) Stop using the bike and contact your authorized dealer
ER-019 Battery cell low voltage protection (level 3) Charge the battery pack
ER-022 Over discharge protection (level 3) Stop using the bike and contact your authorized dealer
ER-024 Battery cell discharge over temperature protection (level 3) Stop using the bike and wait until the temperature is back within operational range（-20°C to 65°C）
ER-025 Battery cell discharge low temperature protection (level 3) Stop using the bike and wait until the temperature is back within operational range（-20°C to 65°C）
ER-030 BMS board #1 error Contact your authorized dealer
ER-031 BMS board #2 error Contact your authorized dealer
ER-037 Battery hall sensor error Contact your authorized dealer
ER-038 Battery voltage sensor error Contact your authorized dealer
ER-040 All battery temperature sensor error Contact your authorized dealer
ER-041 Startup self-test temperature sensor error Contact your authorized dealer
ER-042 Relay temperature sensor error Contact your authorized dealer
ER-043 Battery discharge relay error Contact your authorized dealer
ER-044 Battery charge relay error Contact your authorized dealer
ER-100 MCU electron tube error Contact your authorized dealer
ER-101 MCU over current protection (level 1) Bike has entered Low Power Mode
ER-104 Motor hall sensor error Contact your authorized dealer
AL-105 Motor locked rotor error Check if motor or motor reducer is in locked rotor condition
ER-106 MCU sampling error Contact your authorized dealer
ER-107 MCU over temperature protection (level 2) Bike has entered Low Power Mode
ER-108 Motor over temperature protection (level 2) Bike has entered Low Power Mode
ER-109 MCU power failure protection Check key switch and fuse
ER-110 Battery pack low voltage protection (level 3) Charge the battery pack
ER-111 Battery high voltage protection REGEN function disabled
ER-112 Low SOC protection (level 3) Charge the battery pack
ER-113 Battery cell over/low temperature protection (level 3) Stop using the bike and wait until the temperature is back within operational range （-20°C to 65°C）
ER-114 Throttle signal protection Check if throttle is short circuited or return the idle position normally
ER-115 Throttle ground protection Check if throttle is short circuited, open circuited or the throttle wire is damaged
AL-116 High level brake protection Check if e-brake is short circuited
AL-117 No.1 Low level brake protection Check if sidestand switch is still activated
AL-118 No.2 Low level brake protection Check tilt switch condition
ER-127 Motor temperature sensor error Contact your authorized dealer
AL-128 REGEN malfunction Check if REGEN function is deactivated
ER-129 CAN communication error Check all wires and cables

 

SURRON STORM BEE TROUBLESHOOTING TIPS

Symptom Potential cause Solution
Bike does not turn on Battery plug is not well connected Check battery plug
SoC low protection Charge the battery
Battery enters temperature protection Wait until battery is back to working range （-20°C to 65°C）
Fuse melted Check all wires and cables and replace fuse
Key switch not properly engaged Reconnect the key switch plug or replace new key switch
DC converter error Replacen DC converter
Battery malfunction Contact your authorized dealer
Bike powered on but not moving Side stand switch protection Lift Side stand up
e-brake protection Check e-brake
Tilt sensor was triggered but not reset Switch off the ignition key and turn on again after lifting the bike upright
Throttle not in idle position when startup Check throttle position
Battery low Soc protection Charge the battery
Motor temperature protection Wait until the temperature is back within operational range -20°C to 65°C
MCU temperature protection Wait until the temperature is back within operational range -20°C to 65°C
Side stand switch error Disconnect or replace side stand switch
e-brake error Disconnect or replace e-brake
Tilt switch sensor error Disconnect or replace tilt switch sensor
Throttle error Replace throttle
MCU not plug in position Check MCU plug
Motor hall not plug in position Check motor hall plug
MCU or motor hall sensor error Replace MCU
Replace motor
Bike starts ok but battery SoC not displayed Coulombmeter not connect properly Contact your authorized dealer to check battery
Coulombmeter error Contact your authorized dealer to check battery
Charger not working Battery enters temperature protection Wait until the temperature is back within operational range -20°C to 65°C
A/C power missing; charger not connected properly Check power source and charging connection
Charger malfunction Replace charger
Battery malfunction Contact your authorized dealer
Riding mode malfunction and power reduced Low battery Charge battery
Battery temperature protection Wait until the temperature is back within operational range -20°C to 65°C
MCU or motor temperature protection Wait until the temperature is back within operational range -20°C to 65°C
Riding mode switch error Replace riding mode switch
USB port has no power USB not connected properly Check USB connection and plug again
USB converter error Replace USB converter

Leave a comment

Please note, comments must be approved before they are published

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Back to News

Checkout our other reads

View all
Best fat tyre electric bike
Top 5 Best Aussie Fat Tyre Electric Bikes
ACE Bike VS Other Brands - Which bike is better?
ACE Bike VS Other Brands - Which bike is better?
MX Store Battle in the Bush 2023
MX Store Battle in the Bush 2023